Receiving Support

Clarizen customer support objective is to provide high quality support to all our customers.

Clarizen support policy includes

• Response time (turnaround) – 2 business days

• Online customer portal (Clarizen Community) – included

• On Line help access 24*7

Support at Clarizen allows our customers to search for solutions (using Clarizen knowledgebase) , log support cases, check and update existing cases 24/7.

When customers cannot resolve their issues on their own, they can fill out a form in the portal to submit a new case, which is automatically assigned to the appropriate support representative. The portal also helps customers update or check the status of cases they have already submitted.

There is support link on every application page. Clicking support link brings a new case form contains data that should be filled by customer:

Clarizen knowledgebase is all the time maintained and renewed by publishing approved solutions to it. 
For more help please click the following link: https://app.clarizen.com/Clarizen/Help/en-us/Clarizen_Help.htm

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